Shipping Information

ALL ORDERS WILL BE DISPATCHED NEXT BUSINESS DAY.

WE WILL ONLY SHIP TO THE ADDRESS PROVIDED AT CHECKOUT. THE SHIPPING AND BILLING ADDRESS MUST MATCH FOR SECURITY REASONS. DELIVERY CANNOT BE ALTERED AT ANY TIME.

WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED SHIPMENTS. ANY CLAIMS MUST BE MADE BETWEEN THE BUYER AND CARRIER.

DUE TO HIGH VOLUMES, WE CAN ONLY PROCESS ORDERS AS THEY ARE RECEIVED. WE CANNOT COMBINE SHIPPING ON ORDERS TO THE SAME ADDRESS.

*PLEASE BE AWARE OF CUSTOMS, DUTY FEES, AND TAXES THE CUSTOMER WILL BE LIABLE TO PAY IN ANY DESTINATION OUTSIDE OF THE US. WE ARE NOT RESPONSIBLE FOR ANY PARCELS RETURNED FOR PAID FEES AND WILL NOT ISSUE REFUNDS UNDER THESE CIRCUMSTANCES.

IF YOU HAVE ANY OTHER DELIVERY QUESTIONS NOT COVERED IN THIS SECTION PLEASE CONTACT US AT TEAM@MONTICULE.CO 

Tracking Information

ALL TRACKING NUMBERS WILL BE EMAILED WITHIN A DISPATCH EMAIL WHEN YOUR ORDER IS SHIPPED.

IF YOUR TRACKING IS INCORRECT AND YOUR ORDER HAS NOT ARRIVED, PLEASE CHECK FOR A CALLING CARD LEFT BY THE COURIER. YOUR PARCEL MAY HAVE ALSO BEEN LEFT IN A SAFE LOCATION ON YOUR PROPERTY OR WITH YOUR NEIGHBOURS.

IF YOU ARE STILL EXPERIENCING ISSUES PLEASE CONTACT: TEAM@MONTICULE.CO