Shipping policy

Shipping Policy

Last updated: July 22, 2026

Order Processing

Orders are processed Monday through Friday, excluding public holidays.

We aim to ship all in-stock orders on the same business day. Orders placed after our daily carrier pickup, on weekends, or on public holidays will normally ship the following business day. Same-day shipping refers to when an order is dispatched, not when it is delivered.

During product launches, sales, holidays, or other high-volume periods, processing may take an additional 1–3 business days.

You will receive an order confirmation after placing your order and a separate shipping confirmation containing tracking information once your package has been dispatched.

United States Shipping

Available shipping services, prices, and estimated delivery dates are displayed at checkout.

Standard domestic shipping generally takes 3–7 business days after dispatch. Expedited services may be available at checkout.

Delivery estimates are provided by the shipping carrier and are not guaranteed. Weather, carrier disruptions, incorrect addresses, and other circumstances outside Monticule’s control may affect delivery times.

International Shipping

Monticule ships internationally to the countries available at checkout.

International delivery generally takes 7–21 business days after dispatch, although customs processing may cause additional delays.

Unless expressly stated at checkout, international customers are responsible for any import duties, taxes, customs charges, or brokerage fees imposed by the destination country. Monticule does not control these charges and cannot estimate them in advance.

If an international shipment is refused or left unclaimed, any refund will be issued only after the package is returned to Monticule. Original shipping charges and any return, customs, or carrier fees may be deducted from the refund where permitted by law.

Tracking Your Order

Tracking information may take up to 48 hours to update after your shipping confirmation is sent.

If your tracking has not updated for several business days or your order has passed its estimated delivery date, contact team@monticule.co with your order number.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us immediately. We will try to update the address, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

Orders returned because of an incomplete or incorrect address may require an additional shipping payment before they can be resent.

Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it:

  1. Check around the delivery location and with other members of your household.

  2. Check with neighbors, building management, or your local carrier.

  3. Allow up to two business days, as carriers sometimes mark packages delivered shortly before delivery occurs.

  4. Contact team@monticule.co if the package is still missing.

We will help you investigate the shipment with the carrier. Replacements or refunds are reviewed individually and may depend on the outcome of the carrier’s investigation and applicable consumer-protection laws.

Damaged Packages or Incorrect Items

Please inspect your order as soon as it arrives.

If your package was damaged during shipping, an item is missing, or you received the wrong product, contact team@monticule.co within seven days of delivery. Include:

  • Your order number

  • A description of the issue

  • Photographs of the item

  • Photographs of the shipping packaging and label

Please keep the item and packaging until we confirm that they are no longer required.

Preorders

Estimated shipping dates for preorder products will be shown on the relevant product page. These dates are estimates and may change.

When an order contains both in-stock and preorder products, the order may be held until all products are available unless otherwise stated. To receive in-stock products sooner, we recommend placing a separate order.

Shipping Charges

Original shipping charges are nonrefundable unless the order was incorrect, damaged, or a refund is otherwise required by law.

Returns and exchanges are governed by Monticule’s separate Return Policy.

Contact Us

For questions about your shipment, contact:

Monticule
Email: team@monticule.co
Website: www.monticule.co